PawOath orders ship from China. We keep delivery expectations clear so you know what happens after placing an order.
Most PawOath items are made to order. Please allow 1-2 weeks for production after payment and personalization details are confirmed. During launches, holidays, supplier checks, or high-volume periods, production may take a little longer.
Most PawOath orders ship from China after production is complete. Standard delivery is usually estimated at 10-25 business days after shipment, depending on the destination, customs processing, carrier performance, weather, holidays, and local delivery conditions. Remote areas may take longer. Any available shipping options and updated estimates should be shown at checkout before the order is placed.
Available destinations and shipping charges are shown at checkout. Import duties, taxes, or customs handling fees may apply depending on the destination and are the customer's responsibility unless checkout states otherwise. Customs delays are outside PawOath's direct control.
Please check the shipping address before placing an order. If an address needs to be changed, contact support@pawoath.com as soon as possible. Once an order has shipped, we may not be able to reroute it. For packages marked delivered but not received, check with household members and the local carrier before contacting PawOath. PawOath does not accept returns or exchanges. If an item arrives damaged, defective, missing, or incorrect, email support@pawoath.com within 7 days of delivery with your order number and clear photos. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.