Everything to know before ordering a custom pet gift.
Clear answers about name personalization, photo customization, product types, sizing, care, shipping, final sale terms, and support.
What products will PawOath offer?
The planned catalog includes personalized velvet pet collars, custom pet portrait canvas art, phone cases, pillows, blankets, and memorial keepsakes made with pet names, favorite photos, colors, and meaningful wording.
What details do I need for personalization?
Depending on the product, you may need the pet name, a clear pet photo, collar size, selected color, wording, gift occasion, and any product-specific options. Please check spelling, photos, and measurements carefully before submitting.
Can I choose colors or styles?
Yes. Collar colors, background styles, product colorways, and design options may vary by product. Final available options will be confirmed on each product page before orders open.
Can I change personalization after ordering?
Custom details should be checked carefully before submitting. Once production begins, pet name, photo, size, color, wording, and product details may not be possible to change.
When will the first products be available?
PawOath personalized pet gifts are now available as made-to-order custom products. Final options, sizing, pricing, photo guidance, and personalization rules are shown on each product page.
Where will orders ship from?
Orders will ship from China after production is complete. Allow 1-2 weeks for made-to-order production and an estimated 10-25 business days for standard delivery after dispatch. Timing may vary by destination and customs processing.
Can custom products be returned or exchanged?
No. PawOath does not accept returns or exchanges. If an item arrives damaged, defective, missing, or incorrect, contact support@pawoath.com within 7 days of delivery with your order number, issue description, and photos.
How can I contact PawOath?
Email support@pawoath.com or use the contact form for personalization details, color choice, sizing, launch timing, shipping, order issues, or partnership enquiries.