Personalized pet gifts made with custom names, photos, and memorial keepsake details.
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Order issues

All sales are final.

PawOath does not accept returns or exchanges. If an item arrives damaged, defective, missing, or incorrect, contact us within 7 days of delivery.

Final sale

No returns or exchanges

All PawOath sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, personalization errors submitted by the customer, or other non-defect reasons.

7-day notice

Contact us if something is wrong

If an item arrives damaged, defective, missing, or different from what you ordered, email support@pawoath.com within 7 days of delivery. Requests received after 7 days may not be eligible for assistance.

What to send

Help us review the issue

  1. Email support@pawoath.com within 7 days of delivery.
  2. Include your order number and a clear description of the problem.
  3. Attach clear photos of the affected item, packaging, and shipping label.
  4. Keep the item and packaging until our support team confirms the next step.
How verified issues are handled

After reviewing the evidence, PawOath may provide a replacement, resend a missing or incorrect item, or offer another appropriate remedy. Do not send any item back unless our support team provides written instructions. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.